Shoevirexo strives to deliver transparent and dependable physical order fulfillment for footwear purchases. This Shipping Policy explains our operational logistics, processing schedules, shipping methods, and region restrictions. Every aspect of our shipping procedure aligns with our commitment to clear business practices and compliance with advertising policies.
Regional Scope of Operations
Shoevirexo operates exclusively within Singapore. All physical fulfillment, package dispatching, and doorstep deliveries are strictly limited to addresses located within Singapore territory. We do not accept orders or facilitate package deliveries outside this specified region.
Payment Method and Clear Pricing
Our storefront relies entirely on Cash on Delivery for order settlement. Customers complete full payment directly upon delivery to their physical location.
- Zero Shipping Costs: We do not apply delivery fees, transport surcharges, or hidden handling costs to any order.
- Transparent Total Amount: The final amount communicated at order placement represents the exact, total amount collected at the doorstep.
Fulfillment Timelines and Transit Schedules
Orders undergo a structured handling sequence to ensure standard transport times from our storage facility to the destination address:
- Order Confirmation
- Order Packaging & Dispatch
- Takes 2 Business Days
- Logistics Transit
- Takes 1 to 2 Business Days
- Doorstep Delivery Completed
- Total Duration: 3 to 4 Business Days
Order Packaging and Handling
Our internal operational team requires exactly 2 business days to organize, package, and dispatch orders following confirmation. During this stage, products undergo physical inspection before being handed over to logistics partners.
Logistics Transit Duration
Once handed over to logistics carriers, package transit requires an additional 1 to 2 business days. The complete timeframe spanning initial order confirmation to final delivery takes between 3 to 4 business days .
Order Tracking and Delivery Execution
When packages are dispatched from our warehouse, customer updates regarding transit status are managed directly through our operations team. Courier drivers complete physical deliveries directly at the address provided during order placement, where full payment is collected upon package handover.
If a delivery attempt cannot be completed on the scheduled day, logistics carriers make secondary attempts to complete the physical transfer. Customers should ensure accuracy when providing delivery address details to prevent delays.
Order Cancellation Conditions
Customers hold the option to cancel an order provided the item remains within our storage facility prior to dispatch:
- Before Dispatch: Cancellation requests are accepted while the product is still in our physical possession during the initial 2-day handling window.
- After Dispatch: Once an order is transferred to our logistics partners and enters transit, cancellation is no longer possible. In such cases, the package must be received at the delivery address.
Damaged or Incorrect Package Arrivals
In the event an order arrives physically damaged or contains an incorrect footwear item, Shoevirexo assumes full responsibility for resolution under our 30-day return framework.
- Immediate Notification: Customers should contact shoes@shoevirexo.com within 30 days of package delivery to report damaged or mis-shipped items.
- Complimentary Return Pickup: We schedule a product retrieval directly from the customer's address in Singapore at zero cost.
- Inspection and Resolution: Following a 24-hour physical assessment at our facility, we dispatch a fresh replacement or initiate a full refund via electronic bank transfer if replacements are unavailable.
Customer Support Information
Our dedicated support representatives are available to assist with shipping status inquiries, delivery scheduling updates, or order questions during standard operating hours:
- Support Schedule: Monday through Friday, 9:00 AM to 5:00 PM SGT
- Email Contact:shoes@shoevirexo.com
- Corporate Address: Centennial Tower, 3 Temasek Ave, Singapore 039190
- Service Region: Singapore Only