Welcome to Shoevirexo. These Terms and Conditions govern the use of our online retail platform and the purchase of any footwear products from our business. By accessing our platform or placing an order, users agree to be bound by the terms outlined below.
Geographic Scope of Operation
Shoevirexo operates solely within Singapore. Our services, order fulfillments, and product distributions are restricted strictly to physical addresses located within Singapore territory. We do not accept orders or ship footwear items to locations outside Singapore borders.
Orders and Delivery Timeline
We process and deliver orders according to a structured timeframe designed to clear handling and shipping stages smoothly:
- Order Processing: Preparing, packaging, and dispatching orders takes exactly 2 business days from the moment an order is placed.
- Transit Period: Product transit requires an additional 1 to 2 business days following initial dispatch.
- Total Delivery Duration: Standard fulfillment takes between 3 to 4 business days in total for products to arrive at the designated Singapore destination.
Order Cancellation Rules
Customers maintain the right to cancel an order as long as the purchased product remains in our possession at our operational facility. Once an order is dispatched and handed over to our logistics partners, cancellation is no longer possible, and delivery must be completed as scheduled.
Payment Method and Fee Transparency
Shoevirexo operates exclusively on a Cash on Delivery basis. Customers complete full payment directly at their doorstep upon receiving the package.
- No Hidden Charges: The price shown at order confirmation is the complete amount owed.
- Zero Shipping Costs: We do not impose delivery fees, handling surcharges, or hidden fees on any order.
30-Day Return and Replacement Policy
We provide a 30-day return policy that begins on the day the item is delivered. Returns apply strictly to items that arrive damaged or incorrect. We do not accept returns, exchanges, or refund requests resulting from a customer's change of mind. Please ensure full certainty regarding your selection before submitting an order.
For damaged or incorrect items, the resolution process follows these precise steps:
1. Notification: Email our customer team at shoes@shoevirexo.com within 30 days of receiving the delivery to report the issue.
2. Complimentary Pickup: We organize product collection directly from the customer's Singapore address at zero cost to the customer.
3. Condition Assessment: Upon arrival at our facility, our staff takes 24 hours to review the physical condition of the returned item.
4. Replacement or Refund: If the item is damaged or incorrect, we send a new replacement. If a replacement is unavailable or the damage cannot be resolved, we initiate a full refund.
Refund Processing and Bank Details
Because our store operates entirely on Cash on Delivery, we do not store customer payment details. When a full refund is submitted, our team contacts the customer via email to request bank account information.
- Payment Method: All refunds are issued directly via electronic bank transfer.
- Processing Time: Once initiated, the refunded amount takes between 5 to 6 business days to reflect in the customer's bank account, depending on the specific banking institution's processing schedules.
- Restocking Fees: We do not charge restocking fees for returned or processed items.
User Conduct and Intellectual Property
All contents, product images, visual elements, layout designs, and written text published on this web platform are the exclusive property of Shoevirexo. Users are granted a limited license to browse our catalog solely for personal purchasing purposes. Any illegal copying, distribution, modification, or commercial exploitation of site materials without prior express written permission is strictly prohibited.
Users agree not to misuse our digital infrastructure, introduce malicious digital code, attempt illegal server access, or submit false ordering details.
Limitation of Liability and Governing Law
Shoevirexo displays product specifications, sizing guides, and descriptions as accurately as possible. However, actual color displays may vary slightly depending on individual user monitor settings.
These Terms and Conditions are constructed, governed, and interpreted in full accordance with the laws of Singapore. Any disputes, claims, or legal actions arising from the use of our website or the purchase of our footwear products fall under the exclusive jurisdiction of the courts located in Singapore.
Customer Support Operational Hours
Our customer representative team remains active and available to respond to order inquiries, delivery questions, or product issues during the following designated hours:
- Operational Days: Monday through Friday
- Support Hours: 9:00 AM to 5:00 PM SGT
- Primary Contact Email:shoes@shoevirexo.com
- Physical Location: Centennial Tower, 3 Temasek Ave, Singapore 039190